Online videos  

How to apply fourteen key call-handling skills that will boost your credibility and the bottom line.

Shows how to form a logical, prioritized sequence or plan of action that incorporates the use of symbols, notes, teamwork, clear communication processes, and much more.

Every day visitors make judgments about your organization by the quality of the reception they receive. Learn the ten essential skills every receptionist needs to deliver a winning welcome.

Discusses traits needed when joining the workforce including punctuality, dependability, dressing appropriately and abiding by company rules. Also explains how to file, sort mail, organize a desk for maximum efficiency, and prioritize tasks.

Email is an important component of the business relationship forged with customers and colleagues. Enhance the courtesy and professionalism of email correspondence by paying attention to details and avoiding common mistakes.

This program helps managers learn to make each day more productive by controlling their time. It also explains the People Paradox: how managers can give their people the support they need to do their jobs, while at the same time accomplishing the tasks for which the managers are personally responsible. It also explains how managers can avoid taking back tasks they already delegated.

Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In this new training program you’ll learn practical techniques to improve all your communication skills--written, oral, electronic, and face-to-face.

Against a backdrop of ethnic, gender, and other cultural factors, the author demonstrates how conversational signals send "metamessages" that "frame" the meaning of what we say. And why, when conversational styles differ, the frame we intend may not be the one perceived.

Shows you how to deliver your speech with style, and how to combat what many speakers fear the most: stage fright.

Shows how to grab an audience's attention and bring them to their feet.

Examines how to become a better communicator by becoming a better listener and highlights the roles of culture, personal history, and mood in listening and emphasizes that effective communication requires recognizing nonverbal cues.

Teaches co-workers how to settle personality clashes and work conflicts amongst themselves before their differences get a chance to escalate.

Covers the skills needed for writing and delivering effective presentations, whether speaking to a huge auditorium or within the confines of a business meeting or boardroom.

There will always be conflict in the workplace. The secret is learning to manage it successfully. This video acknowledges common sources of workplace conflict, and then explains specific techniques for resolving them.

Covers five ways to create a great experience for customers. Includes making customers feel welcome, asking and listening, giving undivided attention, going the extra mile, and showing appreciation to customers for their business.

Customers deserve the same level of service and respect, regardless of age, ethnicity or national origin. This program helps create a culture of inclusiveness and equal treatment throughout your organization by avoiding customer profiling and lost opportunities.

This critically acclaimed drama is based on the true story of Marlene Moore, who gained instant notoriety when she was branded Canada's first female dangerous offender.

To Kill or To Cure is a compelling and controversial look at a problem that goes back to Cain's murder of Abel: how should we deal with crime? Josh Freed and Jon Kalina travel the globe to look at the most fascinating examples of justice on the planet--from the harsh punishments of China and the Middle East to more merciful methods in Finland and Japan.

CBC special on the federal Canadian correctional system. Broadcast live from Collins Bay Institution, with an expert panel of politicians, criminologists, staff, inmates and victims representatives.

John Kastner presents the story of convicted pedophile Bobby Oatway. After Bobby Oatway is released from a B.C. penitentiary and taken to Toronto's Keele Centre, his victims and members of the community try to get the government to send him back to prison.

Recreates an attempted armed robbery and follows one of the suspects through the Canadian criminal justice system from arrest to parole. Audience is asked to make decisions along the way and has the chance to compare their choices with those of actual police officers, judges, attorneys, and parole officials.

This video series lays the foundation in analyzing, outlining and composing for any level writer. Students will develop a writing appreciation by examining variety of disciplines, gathering information, identifying the audience, revising and formulating a persuasive essay.

What is grammar? How do nouns and verbs work together to make sentences? The video series teaches the basics of grammar, then moves on to the study of sentence structure.

This video series illustrates all of the rules and tricks of punctuation, when and where you should - and shouldn't - use it.

PBS talks to Chris Paine, the maker of the documentary film Who Killed the Electric Car? in an episode of NOW. They "look under the hood of America's automotive and oil industries and uncover who really pulled the plug on electric cars and why."

Through the personal stories of three young people, this documentary traces the journey of depression, from early signs and symptoms, to assessment, diagnosis and treatment.

Demonstrates successful and proven teaching techniques that are positive, practical, and educationally sound for use by teachers with children disabilities in inclusive classrooms.

This is a collection of short videos intended for teachers and colleges students "...that support your understanding of young children. These "videatives" will explain how to extend children’s thinking during ordinary moments into rich learning encounters and how moments of spontaneous play relate to developmental theory."

Presents a profile of Mohawk College in 1973 and its history. Describes program offerings from vocational, academic and recreational and looks at the facilites and services for students.

Explores the impact of residential schools on former students and the larger community, presenting ideas for what more can be done to address this painful chapter in Canada's history.

Today in North America, women make up half the work force and more than half of all university students. But according to the UN, they own only 1% of the world's wealth despite comprising 53% of the population. Even so, young women often shun the feminist identity. In this timely doc, the story of feminism and its continuing uphill battle is told through interviews with some of the best-known feminist icons and also younger voices who are finding new ways to advance the cause.

Takes viewers on a journey through cell phone culture and history, showcasing its pervasive use around the world from Japan to India, America to Africa. Watch the dramatic rescue of a Seattle woman whose cell phone saved her life. Shadow a Tokyo DJ as addicted to Japan's cell phone-based "thumb culture" as any of the country's 100 million mobile subscribers. Also follows Spice Girl Mel B as she attempts to set the ring tone world record, and speaks with billionaire Sir Richard Branson, who can't live without his cell phone. Travels to a remote corner of Rwanda, where the "village phone lady" is helping fellow villagers cross the digital divide and climb out of poverty. In San Francisco, speaks with the high tech maverick who invented the technology that created the camera phone, and examines the phenomenon of "citizen paparazzi."

Covers the basics and details of writing a resume and cover letter.

Teaches how to make your cover letter stand out. From the big picture to the little details, learn the best way to sell yourself to potential employers. Teaches how to make your cover letter stand out. From the big picture to the little details, learn the best way to sell yourself to potential employers.

Discusses how to prepare for an interview, emphasizing research, practice, and appearance. Includes information on three different types of interviews: meal-time interviews, panel interviews, telephone interviews.

Offers advice on how to perform during a job interview. Examines points by which the candidate is judged a prospective employer.

A series of videos created by Mohawk faculty for use with Math Learning Centre modules.

This series will help guide you through algebraic problems and linear equations using plenty of visual examples.
Modules: The basics; Functions; Linear equations; Quadratic equations.

This series will aid retention of key concepts with an easy-to-follow pace and repeated reviews of key concepts.
Modules: Calculus basics; Limits; Derivatives; Work-saving rules; Finding derivatives; Derivative applications; Figuring out curves; Practical applications; The anti-derivative.

This six-part series conveys simple techniques, equations simplification, solution checking, different types of equations and more.
Modules: The basics; Solution checking; Simplifying equations; Choosing a technique; Higher-order equations; More equation types.

From mean, median, mode to distribution curves and random variables. Students will learn everything necessary to become comfortable and confident statisticians.
Modules: The basics; Distribution curves; Variability and standard deviation; Probability; Random variables; The binomial formula; Working with distributions; Statistics tricks; Statistic errors.

Modules: The basics; Trigonometry functions; Triangles; Graphing functions; Identities; Angle formulas.

This program focuses on the ethics expected of media professionals. Includes interviews with journalists who talk about ethical standards of both print and online newspapers.

This educational documentary offers a refreshing dialogue about the complex and controversial topic of video game violence, and is designed to encourage high school and college students to think critically about the video games they play, instead of dismissing the technology as 'harmless fun.

Discusses the idea that mainstream, big-budget movies have become largely a vehicle for advertising and marketing.

This program takes a close and critical look at the world Disney films create and reaches disturbing conclusions about the values propagated under the guise of innocence and fun.

Using hundreds of media examples, No Logo shows how the commercial takeover of public space, destruction of consumer choice, and replacement of real jobs with temporary work (the dynamics of corporate globalization) impact everyone, everywhere. It also draws attention to the democratic resistance arising globally to challenge the hegemony of brands.

Looks systematically at the relationship between the images of popular culture and the social construction of masculine identities in the U.S. at the end of the 20th century. Jackson Katz argues that there is a crisis in masculinity and that some of the guises offered to men as a solution (e.g., rugged individualism, violence) come loaded with attendant dangers to women, as well as other men.

Discusses the manner in which women continue to be portrayed by advertising and the effects that this has on their images of themselves.

Mass media is reported to be on its last legs. With new trends in media emerging on what seems to be a daily basis, many have been predicting the fall of traditional communications for some time. This three-part documentary program examines three forms of media - television, print and radio - in the context of today's world. Each part explores the traditional media in depth, with expert interviews and analysis of its current state and relevancy.

Explores five essential factors that project managers require to ensure projects are successfully completed on time, within budget and to agreed specifications. With psychologists Eve Ash & Peter Quarry.

Illustrates the principles of industrial project management, using as a case study the four-year construction of the Clark Bridge, which spans the Mississippi River at Alton, Illinois. Shows how management techniques must be flexible enough to accommodate unforeseen events.

Discusses how HIV is transmitted and how it spreads through the body; transmission prevention at work; what to do if you think you've been exposed to HIV at work; drug therapies used to manage HIV.

Viewers will learn the fire safety procedures based on RACE (Remove, Alarm, Contain, Extinguish). Discusses potential fire hazards found in healthcare facilities and the steps to follow when there is a fire. Demonstrates the proper procedure for using a fire extinguisher and various methods to quickly evacuate patients.

This video introduces WHMIS procedures in a hospital setting.

Workplace accidents and injuries cost restaurant and food service operators millions of dollars each year in lost productivity, workers compensation claims, and even lawsuits. This fast-paced program presents dozens of common sense policies, procedures, and techniques that will help prevent injuries, accidents, and security incidents at your operation. Whether in the kitchen or front of the house, your team can create a safe and secure workplace for coworkers and customers.

Presents tips on driving and car safety.

Every driver of a powered industrial truck needs to understand certain mechanical truths, including the vehicle's center of gravity, balancing the load properly, and special driving requirements on inclines or into confined spaces. Equally important is the driver's focus on safety first. An overview of safety procedures include: driver and passenger safety, inspection, loading, special driving circumstances, intersections, unattended vehicles, and foot traffic.

Increases awareness of chemical and other material hazards and demonstrates correct precautionary techniques and material handling procedures.

Explains fire prevention practices for workplaces, looking at space heaters, extension cords, everyday electrical fire hazards, break rooms and kitchens; demonstrates the proper use of portable fire extinguishers; and considers evacuation do's and don'ts.

Explains and demonstrates the proper lifting techniques to avoid back injuries for various types of workplace loads.

Considers a variety of potentially hazardous workplace situations, such as obstructions, slippery surfaces, and winter weather hazards, and explains how minimize accidents from them and increase safety awareness. Explains staircase safety, the proper use of ladders and more.

Demonstrates specific techniques that will alleviate or even prevent back pain.

The experts at Stanford pinpoint the causes and explain the cures for computer-related traumas. Following these ergonomic principles will minimize aches and strains and increase productivity.

Explains what stress is and methods for reducing it.

Improve resistance rates in the workplace using a few simple habits. Take care of sick family members in ways that will still protect the caregiver. Understand the differences between symptoms that are minor and those that require immediate medical attention.